Last updated: 7 March 2025

Quitwise is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to Quitwise website (Site) located at quitwise.com.au.

In this Privacy Policy ‘we’, ‘us’, ‘our’ or ‘Quitwise’ means Telehealth Clinics Australia Pty Ltd, ABN 80 646 800 526.

1. Who we are

Quitwise operates an online directory of pharmacies across Australia, designed to help consumers locate pharmacy services. We are based in Australia and can be contacted at privacy@quitwise.com.au.

2. Personal information we collect

We collect personal information from pharmacy owners or representatives to allow them to claim and manage their pharmacy listings on our website. This includes:

1. Name: To identify you as the rightful owner or representative of a pharmacy.
2. Email Address: For account creation, verification, and communication purposes.
3. Phone Number: To assist with verification or support if needed.
   Password: To secure your account and ensure only authorized access to your listing.

We do not collect sensitive information (e.g., health data) or use cookies/tracking technologies unless explicitly stated in future updates to this policy.

3. How we collect your information

We collect this information directly from you when you submit it through our website’s listing claim form. We only collect what is reasonably necessary to verify your identity and enable you to manage your pharmacy listing.

4. Why we collect your information

We use your personal information for the following primary purposes:

1. To verify your identity as the rightful owner or representative of a pharmacy listing.
2. To create and secure your account on our website.
3. To communicate with you about your listing or account (e.g., verification steps or updates).
4. To respond to your inquiries or provide support.

We will not use your information for any other purpose (e.g., marketing) without your consent.

5. How we use your information

Your personal information is used solely to facilitate the claiming and management of pharmacy listings. We do not sell, trade, or otherwise share your information for commercial purposes unless required by law (see Section 6).

6. Disclosure of your information

We may disclose your personal information:

1. To third-party service providers (e.g., website hosting or email services) who assist us in operating our directory, provided they comply with Australian privacy laws.
2. If required by law, such as to comply with a court order or government request.
3. With your consent, if applicable.

If your data is transferred overseas (e.g., to a hosting provider), we will take reasonable steps to ensure it is handled in accordance with the APPs, or we will inform you if this cannot be guaranteed.

7. How we protect your information

We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access, including:

1. Encrypting passwords and storing them securely.
2. Using secure servers and HTTPS protocols.
3. Limiting access to your data to authorized personnel only.

In the event of a data breach that poses a serious risk of harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

8. Access and correction

You have the right to:

1. Access: Request a copy of the personal information we hold about you.
2. Correct: Ask us to update or correct any inaccurate information.

To make a request, contact us at privacy@quitwise.com.au. We will respond within a reasonable timeframe, typically within 30 days, unless an exception under the Privacy Act applies.

9. Retention of information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy (e.g., while your pharmacy listing is active). Once no longer needed, we securely delete or de-identify it.

10. Third-party links

Our website may contain links to external sites (e.g., pharmacy websites and information resources). We are not responsible for the privacy practices of those sites. We encourage you to review their policies.

11. Complaints

If you have concerns about how we handle your personal information, please contact us at privacy@quitwise.com.au. We will investigate and respond promptly. If unsatisfied, you may lodge a complaint with the OAIC at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Please check back periodically.